To determine customer satisfaction the Singapore Civil Defence Force (SCDF), an emergency services provider and winner of the 2005 Singapore Quality Award, used a number of sources including Quality Service Indicators, Public Perception Surveys, feedback forms and the complaint/compliment index. Service audits were instituted on immediate customer contact points to evaluate the level of application…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X