Patient/stakeholder satisfaction at Advocate Good Samaritan Hospital (GSAM), a US community hospital, was determined through a Customer Satisfaction Measurement Process. Information relative to satisfaction with competitors was obtained through the Consumer Tracking Survey, the Press-Ganey Associates (PG) survey which measured satisfaction relative to other healthcare organisations, community health events, and other listening posts. Satisfaction of…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
1.1.3 Design customer surveys

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.