The US Veterans Affairs CSP Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trial management organisation and winner of the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector), measured customer satisfaction with a customer feedback tool. The tool was used at every annual clinical trial meeting where project directors gathered customer satisfaction feedback from all…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.