To determine customer satisfaction and dissatisfaction, Momentum Group (MG) a US Fabrics Manufacturer and winner of the 2016 Baldrige National Quality Award, first measured them through company performance measures and secondly through the customer survey and Request for Credit (RFC) process. The company Dashboard and Core and Support processes (C&S) processes critical process measures tracked…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.