Avi-Tech Electronics Limited (ATE) Singapore, a provider of semi-conductor solutions and winner of the 2008 Singapore Quality Award, made customer satisfaction a major aim and instituted a customer satisfaction process to measure, improve and sell excellence from the customer's perspective to completely delight the customer. ATE: 1. Monitored various business indicators, revenue and sales growth…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
14.1.1 Design & deploy performance measurement system

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.