DynMcDermott (DM), a US petroleum company and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector), has only one customer, the US Department of Energy (DOE) Strategic Petroleum Reserve (SPR). Customer satisfaction was assessed via the DOE Performance Evaluation Committee assessments and in the DOE Performance Award Fee assessment. All of the measurements…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement

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