Wing Tai Retail, winner of the 2012 Singapore Quality Award, improved its overall retail performance (covering Service Engagement, Product Engagement, and Store Engagement) in the Paragon Mystery Shopper audits from a 2009/2010 base, in the area of Service Engagement, in 2009/2010, against a target of 160 points, Wing Tai scored 145.5. In 2010/2011, against a…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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