Average overall satisfaction ratings at the US Veterans Affairs Clinical Research Pharmacy(VACSP), a US government clinical trials agency, exceeded all known benchmarks. VACSP compared its average customer satisfaction scores for both its customer groups compared with industry contract research organisations (CROs) competitors and other benchmarks and: In 2006 against the 2008 Baldrige Award winner’s rating…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.2.1 Customer satisfaction, accolades, awards

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