The Army Armament Research, Development and Engineering Centre (ARDEC), a US military research and manufacturing facility and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), commitment to exceptional customer satisfaction was reflected in its customer rating (four-point scale). In 2005 ARDEC received a 3.78 rating against the US Government’s best in…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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