To monitor the satisfaction levels of Owners and stakeholders, and to isolate drivers of changes in satisfaction Premier Inc, a US healthcare strategic alliance and winner of the 2006 Malcolm Baldrige National Quality Award (Service Sector), used an annual survey. Whilst failing to meet target in 2002 and 2003, in 2004 and 2005 Premier exceed…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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