Customer satisfaction results at a quality award winning manufacturer

Between 2001 - 2004 Systems on Silicon Manufacturing Company, Singapore (SSMC), a semiconductor manufacturer and winner of the 2005 Singapore Quality Award, received excellent results in its customer satisfaction surveys that rated overall image; manufacturing quality/wafer production, reliability, time to market, responsiveness, meeting customer expectations, customer service & technical support and technology. Results were: 1. In 2001 SSMCs Phillips customers rated SSMC 8.5 out of 10 and the b...

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
15.2.1 Customer satisfaction, accolades, awards