The Agency Excellence Score indicated Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, was performing well above the Allstate expectation. Allstate surveyed the Don Chalmers Insurance Services (DCIS) customers after purchase of a policy and issued an Agency Excellence Score (AES), calculated by taking…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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