In terms of product quality and service, Mesa Products Inc, a US manufacturer of cathodic protection systems and winner of the 2006 and 2012 Malcolm Baldrige National Quality Award, consistently outperformed best competitors as rated by customers. In 2010 customers gave Mesa a Product Quality rating of 9.3 out of 10, an order turnaround rating of 9.1 and a meeting shipment date rating of 9.2, as opposed to its best competitor’s ratings of 8.7, 8.3 and 8.5 respectively. In 2011 the ratings for ...
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