In terms of product quality and service, Mesa Products Inc, a US manufacturer of cathodic protection systems and winner of the 2006 and 2012 Malcolm Baldrige National Quality Award, consistently outperformed best competitors as rated by customers. In 2010 customers gave Mesa a Product Quality rating of 9.3 out of 10, an order turnaround rating of 9.1 and a meeting shipment date rating of 9.2, as opposed to its best competitor’s ratings of 8.7, 8.3 and 8.5 respectively. In 2011 the ratings for ...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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