Customer satisfaction levels with Automotive Maintenance and Repair (M&R) at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, earned a letter from the granddaughter of Henry Ford, congratulating the service department’s ranking of 5th in the entire West Market area in 2015. Total M&R…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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