In 2014, the BTES Board of Directors of Bristol Tennessee Essential Services (BTES), a US utilities plus company, initiated a survey to determine how our customers perceived BTES. This survey confirmed that BTES communication methods including employees and their customer service skills were above industry benchmarks in all categories. See figure 7.2-5 Communications.

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.2 Customer retention/referral/relationship building

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