Customer satisfaction with competitive pricing at an award winning internet retailer.

To ensure competitive product pricing MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, measured its performance on price relative to the Bizrate Circle of Excellence (COE) winners who represented the top 2.9% in Customer Satisfaction of more than 4,700 internet retailers. MW was a 7 time winner, most recently in 2014. In 2014, MW scored 87.5% against a goal of 89% and a Bizrate benchmark of 87.5%. In 2015, MW scored 87% against a goal of...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value
15.2.3 Product performance e.g. quality/delivery/value