Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, sustained total sales experience customer satisfaction scores for NVS to levels at or above the benchmark. DCF had a NVS sales experience satisfaction rating of 90 compared to the NCM 20 Group Benchmark (20 Benchmark) of…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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