Overall outpatient setting patient satisfaction with at St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, was measured via a quarterly Gallup survey of a sample of patients. Categories surveyed were Inpatient, Emergency, Outpatient Surgery and Outpatients Test/Treatment. Satisfaction results were reported as percent of respondents who indicated the “top box” or highest response: 4=very satisfied, 3=satisfied, 2=somewhat dissatisfied, ...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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