Customer Satisfaction survey results on Product Availability revealed that MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, had excellent performance levels averaging above 90% from 2011 to 2015. Performance was benchmarked to the Bizrate Circle of Excellence (COE) winners who represented the top 2.9% in Customer Satisfaction of more than 4,700 internet retailers, and MW was close to the top 2.9% of all internet retailers. In 2014 MW scor...
BPIR Categories15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value
15.6.9 Delivery of products
15.2.3 Product performance e.g. quality/delivery/value