MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, achieved excellence performance levels for product selection in customer satisfaction surveys. In 2014, MW achieved a 90.5% satisfaction level against a goal of 90.25% and the Bizrate COE benchmark 92%. In 2015 MW scored 91% against the…

BPIR Categories

15.2.3 Product performance e.g. quality/delivery/value
15.2.1 Customer satisfaction, accolades, awards

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