The Consumer Experience Index (CEI) scores for the three service locations of Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, revealed that each location had improved to above benchmark comparisons between 2014 and 2015. The Main Shop improved 9.6% to a CEI of 83,…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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