Customer satisfaction with the IT service desk at an award winning hospital system

Customer satisfaction with the service desk for computer-related issues at St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, was measured via a customer satisfaction survey. Against a goal of 4.8 on a 1-5 scale, SDH scored 4.9 in 2011, 4.85 in 2012 and 4.8 in 2013. SDH was named one of Truven Health Analytics top 100 hospitals in 2014....

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.6.13 Innovation, technology & flexibility