The Medical Group (SDHMG) at St David’s Healthcare (SDH, a US hospital system and winner of the 2014 Baldrige National Quality Award, monitored patient satisfaction quarterly. Patients provided answers to questions related to how the patient perceived the care in the office setting addressing the key patient requirements of communication and responsiveness. SDH compared results…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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