Satisfaction levels among tissue processors was critical to ensuring organisational success at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, and overall satisfaction demonstrated near benchmark performance. Against the Allosource Partner Best in Class benchmark of 100%, MTS scored 90% for overall satisfaction in 2013, 95% in 2014, and 100% in 2015 YTD....

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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