Customer satisfaction with website at award winning Internet retailer. MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, surveyed customers regarding the overall Look and Design of its Website. Results demonstrated benchmark leadership levels and a beneficial trend sustained over time. In 2014, MW achieved a…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.6.10 Information, knowledge management, & IT

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