Between 2002 and 2004 the call response time target at the Singapore Public Utilities Board (SPUB), a statutory water board and winner of the 2008 Singapore Quality Award, was set at 90% of Calls Answered within 3 Rings. In 2005 the target was changed to 90% of Calls Answered within 10 Seconds. Between 2003 -…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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