Customer service call response time at an award winning law enforcement agency

Customer service call response time at the Singapore Police Force (SPF), a law enforcement agency and winner of the 2007 Singapore Quality Award with special commendation, exceeded its target of meeting 999 calls service pledge response times 80% of times as follows: 2002 - 99.04% of calls met target, 2003 - 99%, 2004 - 97.8%,…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
15.2.4 Service performance e.g. quality/delivery/value