To ensure delivery of Customer Service Excellence the Subordinate Courts of Singapore (SCS), a tier of Singapore’s Court System and winner of the 2006 Singapore Quality Award, developed service performance standards in consultation with frontline staff and managers. The standards were published in the Court’s Charter and Annual Reports to demonstrate SCS’s firm commitment to…

BPIR Categories

1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms

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