To transform the customer health care experience, Sharp HealthCare a US hospital and healthcare system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), set about creating a culture and discipline necessary to provide outstanding care and service. Sharp launched a performance-improvement initiative called The Sharp Experience designed to make Sharp the best place to receive care. The Sharp Experience infused Sharp's Mission by reconnecting the hearts, minds, an...

BPIR Categories

1.3.3 Review customer relationship approach
14.3.3 Implement an org-wide continuous improvemnt program

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