Customer Service Excellence – Bank wins award

In 2011 Deutsche Bank, a Germany-based International bank, won the Global Finance Best Banks for Cash Management Regional award for Western Europe. The bank: 1. Invested in new and improved solutions to help customers better manage their liquidity and foreign exchange. 2. Reduced the up-front investment associated with SEPA direct debits. 3. Expanded its on-the-ground…

BPIR Categories

1.3.1 Build customer relationships
3.4.1 Design product/process/service enhancements