Projects undertaken included: 1. Establishing 4 "Fenland @ Your Service"‘ customer service centres, one in each of its four market towns. 2. Setting up a business reception at main offices. 3.Establishing a 26-station telephone contact centre with one central easy to remember number. 4. Improving electronic access to services and payments via a website. The…

BPIR Categories

1.3.2 Determine & provide customer contact mechanisms
1.3.3 Review customer relationship approach
1.1.1 Customer performance/satisfaction measurement

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