BPIR Categories
1.3.1 Build customer relationships7.2.1 Provide post-sales service
When a customer who had purchased a Vodafone 3G card to connect a laptop to the Internet, he found it did not work properly and approached the retailer for service. Attempts to fix the problem card worked briefly then the card completely died. The customer went to a Vodafone New Zealand retail branch and explained…
7.2.1 Provide post-sales service
7.2.1 Provide post-sales service