When a customer who had purchased a Vodafone 3G card to connect a laptop to the Internet, he found it did not work properly and approached the retailer for service. Attempts to fix the problem card worked briefly then the card completely died. The customer went to a Vodafone New Zealand retail branch and explained…

BPIR Categories

1.3.1 Build customer relationships
7.2.1 Provide post-sales service

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