To improve operations and customer service, the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, categorised partners as either Tactical or Network partners. A portal was created to provide relevant information and communicate plans to partners. Guidelines and training were provided to supplier partners to enable them provide…

BPIR Categories

6.2.2 Work with suppliers/outsourced contractors
13.1 Develop and manage supplier/customer partnerships

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