Customer Support approaches at the US City of Fort Collins, a winner of the 2017 Baldrige National Quality Award, are detailed in section 3.2a(2) of this article. The City created approaches for customers to seek information and support and conduct business that meet the differing needs and preferences of the citizens and businesses (Figure 3.2-1).…

BPIR Categories

1.3.3 Review customer relationship approach
1.1.7 Review customer listening & learning methods

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