Customer support and service strategy wins award for bank

In 2011 Bancolombia Group, a Colombian commercial banking organisation was named to the Computerworld Honours Programme Laureates Class in the "Economic Opportunity" category. The recognition was due to the bank’s innovative use of IT to improve economic development and contribute to the creation of new job opportunities in Colombia. Bancolombia established a Technological Managed Service…

BPIR Categories

1.3.1 Build customer relationships
13.7 Develop community relations
10.1.1 Derive info/KM requiremts from business strategies