To provide additional customer value, the Premier Insurance Management Services (PIMS) at Premier Inc, a US healthcare strategic alliance and winner of the 2006 Malcolm Baldrige National Quality Award (Service Sector), provided educational offerings to its members. Programmes were developed based on surveys of the membership as to the clinical and risk areas of interest…

BPIR Categories

1.3.1 Build customer relationships
1.1.5 Conduct customer surveys
15.2.1 Customer satisfaction, accolades, awards

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