The success of the strategies and culture of St David’s Healthcare (SDH, a US hospital system and winner of the 2014 Baldrige National Quality Award, was reflected in the fact that Community Preference for SDH increased steadily from 32.8 in 2009 to 35.0 in 2013. SDH employed the National Research Corporation (NRC) to ascertain the…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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