When the concept of performance excellence was first introduced, it was widely perceived as prescriptive by the American Contractors Insurance Group(ACIG), a group-captive insurance company owned by the policyholders it insures. The executive team at ACIG were sceptical that performance excellence - and the Baldrige Criteria for Performance Excellence in which it was defined -…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.5 Reengineer business processes & systems

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