Actionable data to support strategic objectives at Concordia Publishing House, a US religious publisher and winner of the 2011 Malcolm Baldrige National Quality Award, was mainly collected in real time, compiled by the system, and made available for online drill-down via a KPI Dashboard, via online query tools in multiple systems or exported for further…

BPIR Categories

10.2.2 Acquire & collect information/knowledge
10.2.4 Use analytical techniques on data

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