Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, integrated its VOC and market data and information with other systems and processes. For example, KMV relied heavily on these data during the Strategic Planning Process to identify shifts in patient and other customer requirements and…

BPIR Categories

14.1.3 Set performance targets.
10.2.4 Use analytical techniques on data

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