The Leadership Team (LT) at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, deployed the MVV and culture to the workforce, customers, stakeholders, partners, and suppliers via multiple communication mechanisms as managed by the Communication Process. The MVV: was reviewed and emphasised during Board meetings, staff meetings, department meetings and via highlights on the intranet; the MVV was highlighted...

BPIR Categories

2.5.1 Communicate policies & strategies
8.1.1 Leaders develop/manage org culture,vision&values
8.2.1 Leaders communicate with employees

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