To help in its strategic planning processes the Singapore Ministry of Manpower (MOM), a government department responsible for manpower policy, adopted a number of tools including: 1. Design Thinking (DT) - Teams were formed to study key issues using the DT process. Research, insights and opportunity areas generated through the DT process were then shared…

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3.2.6 Review and improve design process
3.4.1 Design product/process/service enhancements

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