In 2015, the Dubai Government Excellence Programme (DGEP) launched the ‘Dubai We Learn’ initiative to assist government entities develop a citizen-focussed approach to delivering services. A programme by the Dubai Culture and Arts Authority (DCAA) aimed at ensuring staff at Etihad Museum were more highly qualified and able to deliver a world-class visitor experience was…

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9.4.7 Develop team competencies
9.4.2 Develop education and training programs.

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