An automotive manufacturing organisation surveyed 16 team leaders of continuous improvement projects. Before the project, only 6% of team leaders were familiar with the difficulty-impact matrix. During the project, new problem solving techniques were taught to the leaders and group members. After the project, 88% of the teams reported using the difficulty-impact matrix, rating it a 2.9/4.0 for effectiveness. It is hypothesised that the ease of understanding and use contribute to the tool's accep...
BPIR Categories14.2 Benchmark performance
9.5.2 Manage team performance
9.4.3 Deliver education and training