An automotive manufacturing organisation surveyed 16 team leaders of continuous improvement projects. Before the project, only 6% of team leaders were familiar with the difficulty-impact matrix. During the project, new problem solving techniques were taught to the leaders and group members. After the project, 88% of the teams reported using the difficulty-impact matrix, rating it a 2.9/4.0 for effectiveness. It is hypothesised that the ease of understanding and use contribute to the tool's accep...

BPIR Categories

14.2 Benchmark performance
9.5.2 Manage team performance
9.4.3 Deliver education and training

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