Digital Transformation Strategy of Award-Winning DBS Bank

DBS Bank received Global Finance’s World’s Best Bank 2020 Award. It won for its readiness for digital banking services during the COVID-19 pandemic. It also secured the Safest Bank in Asia award for the 12th consecutive year. The bank initiated its digital strategy in 2009 to radically rewire digital innovation. The first phase of the digital transformation strategy was completed in 2014. After that, DBS initiated its second digital push in 2015 to address threats from fintech companies and ...

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.2 Determine & provide customer contact mechanisms
10.1.1 Derive info/KM requiremts from business strategies
10.4.5 Manage external information & knowledge sharing
14.3.5 Reengineer business processes & systems
14.3.7 Manage transition to change
15.6.13 Innovation, technology & flexibility
15.6.2 Strategy development & deployment
2.1.4 Assess new technology innovations
3.2.3 Develop&integrate technology/innovation into concept
9.3.3 Recruit, select & hire employees