To bring all citizens into the digital present Singapore's Infocomm Development Authority (IDA) created a Smart Nation Platform that provided access to all public agencies and allowed all actors to connect and share information. IDA also re-designed the national web infrastructure to allow different actors to connect and understand one another. IDA reached out to…

BPIR Categories

1.3.2 Determine & provide customer contact mechanisms
10.1.3 Plan information/knowledge management systems.

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