Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, maintained staffing levels that provided excellent care. Consequently KMV’s Direct Care Staff Hours Per Patient Day (PPD) averages were better than the National, the State of Idaho and Best Competitor averages between 2009 and 2016, In…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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