To address healthcare disparities, the Seattle Children's Hospital formed a diversity committee in 2004 that collected patient data on hospital perceptions held by the immigrant population and conducted studies to assess the relationship between patient outcomes and language barriers. A diversity strategic plan was adopted and a Centre for Diversity and Health Equity created. Hospital…

BPIR Categories

1.3.1 Build customer relationships
1.1.6 Analyse customer data
9.6.6 Manage & support workforce diversity
2.1.6 Identify social & cultural changes

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