To address healthcare disparities, the Seattle Children's Hospital formed a diversity committee in 2004 that collected patient data on hospital perceptions held by the immigrant population and conducted studies to assess the relationship between patient outcomes and language barriers. A diversity strategic plan was adopted and a Centre for Diversity and Health Equity created. Hospital leadership’s advanced the organisational importance of the diversity efforts. The hospital overcame several or...
BPIR Categories1.3.1 Build customer relationships
1.1.6 Analyse customer data
9.6.6 Manage & support workforce diversity
2.1.6 Identify social & cultural changes