Because of the ethnic breakdown of patients, The Children's Hospital in Los Angeles (CHLA) determined that diversity management was a critical factor to include in its strategic plan. A benchmarking audit identified opportunities to develop more specific guidelines and strategies for addressing diversity and disparities. The hospital set up a Diversity Council in 2008.and developed diversity policies, including those that: 1. Addressed religious observances and holidays reflecting the workforce ...

BPIR Categories

9.6.6 Manage & support workforce diversity

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