Prior to 2007 diversity training was poorly attended at Nationwide Children's Hospital, a US healthcare provider - attendance of physicians was less than 5%. A team was formed from those areas of the hospital interested in facilitating communication between physicians and patients. Initial one-hour sessions on patient care were focused on different ethnic groups and…

BPIR Categories

9.6.6 Manage & support workforce diversity
9.4.7 Develop team competencies
1.3.1 Build customer relationships

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X