Prior to 2007 diversity training was poorly attended at Nationwide Children's Hospital, a US healthcare provider - attendance of physicians was less than 5%. A team was formed from those areas of the hospital interested in facilitating communication between physicians and patients. Initial one-hour sessions on patient care were focused on different ethnic groups and…

BPIR Categories

9.6.6 Manage & support workforce diversity
9.4.7 Develop team competencies
1.3.1 Build customer relationships

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